Tag: department-of-human-services

Ministerial pressure is mounting for agencies to get their act together online ahead of a 2017 deadline.

The CPSU claims a win over conditions rollback; senior Tax officials to give industry update to practitioners and software developers.

Digital services from agencies like Medicare and Tax return to bricks-and-mortar.

Despite the allocation of another year of funding, neither the Abbott government nor health bureaucrats are yet prepared to commit to an official date for when big changes will happen.

Survey of 5,800 government staff reveals blowouts in client waiting times, mistakes and chronic understaffing is hitting frontline services.

The Department of Human Services has agreed to act on 12 remedial recommendations made by the Commonwealth Ombudsman to sharpen its service delivery after a slew of nearly 10,000 complaints from customers.

Medicare and Centrelink retail duties floated as a potential lifebuoy to stop mail from drowning in red ink.

Hardball tactics and a paucity of detailed information is taking its psychological toll on public servants and the clients they are required to serve.

By Julian Bajkowski Centrelink staff working in the remotest parts of Australia could be placed at risk after the agency ordered the removal of survival tools like car recovery kits…

By Julian Bajkowski The Federal Government’s job cutting axe is set to fall on at least 56 Department of Human Services IT staff in Hobart, as agencies start to look…