A ‘new way’ of engaging citizens

Digital technology provides a historic opportunity for local government to improve trust and service delivery, says former deputy mayor of New York City.

29 November, 2018

Technology strategy to break down silos

Collaboration with state and local government is essential to the new national Digital Transformation Strategy, minister says.

22 November, 2018

Keep citizens happy with a superior conversational channel

AI-powered conversational channels can personalise government services, improve service delivery and augment the government workforce.

21 November, 2018

Smart fleets help councils boost mileage

From tracking the location of vehicles to understanding driver behaviour, telematics is transforming fleet management.   

15 November, 2018

Break down the silos, says data chief

Australian governments must share data to realise its potential as an operational and strategic asset.

14 November, 2018

All eyes on technology to drive sustainability  

Institutional investors are looking for infrastructure projects that can deliver environmental and social outcomes, conference hears.

1 November, 2018

‘My department has its digital mojo back’

Moving from traditional procurement to an iterative approach has seen a department’s ICT investment budget increase fourfold in three years, CIO says.

1 November, 2018

The internet of energy: Australia’s future network

Australia’s future energy grid needs to be completely re-imagined if it is to keep up with evolving needs, an analyst says.

29 October, 2018

Roadmap to keep us accountable: Keenan

The Commonwealth’s digital transformation strategy will be accompanied by a roadmap setting out targets and completion dates, minister says.

29 October, 2018

Study shows supports can boost e-government use

A range of ‘behavioural interventions’ can increase the use of online government services as well as customer satisfaction, new research shows.

24 October, 2018

Australian-first development tracker goes live

Sunshine Coast Council’s online application allows ratepayers to follow local developments in real time.

22 October, 2018

AI can deliver outcomes for government

Potential government uses for artificial intelligence range from facial recognition to quicker customer interactions.

1 October, 2018

City of the future: councils lead the way

Local governments on the forefront of smart city approaches are realising the power of data to inform service delivery and long-term planning.

24 September, 2018

Governments slow on digital initiatives: survey

Not engaging fully with potential partners and a lack of digital skill in the workforce among the barriers to digital progress in government.

17 September, 2018