Moving beyond transactional AI

To sweeten the AI experience, governments must consider how the technology will drive personalisation, citizen value and trust in order to reshape the journey Australians take on these government digital offerings.

Local government disregards Gen Z at its own peril

There’s an assumption that connecting with local councils is primarily a Boomers’ game. But research has found Gen Z is actually the most engaged generation when it comes to local governent.


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