Govt announces Centrelink IT upgrade

Digital services company Infosys will replace Centrelink’s legacy welfare entitlements system.

1 December, 2019

Melbourne outranks Sydney as a smart city

Melbourne has been ranked sixth in a global comparison of smart cities.

28 November, 2019

Addressing concerns over output of data

Agencies must be able to demonstrate they have the systems in place to deal with risks.

31 October, 2019

Putting technology at the heart of the patient experience

In order to keep up with increasing healthcare demands, many leaders in the industry are turning to technology to both foster innovation and to support high-quality, sustainable healthcare.

31 October, 2019

Leveraging digital identities to improve citizen access

The government has an opportunity to leverage digital identities to improve the quality of services within the new public data-sharing ecosystem.

24 October, 2019

Proper IT selection matters for attracting and retaining good staff

If staff are forced to work with tools that frustrate rather than empower, it’s likely to lead to reduced productivity and even resignations.

14 October, 2019

Legacy mindset causing governments to lag on technology

Government agencies remain resistant to adopting top technology trends.

10 October, 2019

Transformation not just about technology

Australia’s Public Service Commissioner outlines the challenges of digital transformation.

6 October, 2019

Aussie anti-drone company scores Defence contract

An Australian company is taking its anti-drone technology to the world.

2 October, 2019

Building better services with citizens at the heart

Establishing an HCD centre of excellence will allow the capability to evolve in a structured way, allowing governance to be put in place and limitations to be mitigated.

30 September, 2019

Ten steps to becoming a more customer focused council

Residents have become used to easy, online interactions with banks, retailers and other service providers. Now they want the same from their local council.

23 September, 2019

Councils get smarter with data

Digital tools such as smart contracts and data-commons licenses are letting citizens share data on their own terms.

9 September, 2019

Councils struggle on road to transformation

Lack of skills, leadership and resources are hampering council attempts to transform customer experience.

26 August, 2019

The promise and perils of robot workers

Robotic process automation can increase efficiencies, improve customer service and boost employee morale, proponents say.

22 August, 2019