A ‘new way’ of engaging citizens

Digital technology provides a historic opportunity for local government to improve trust and service delivery, says former deputy mayor of New York City.

29 November, 2018

Technology strategy to break down silos

Collaboration with state and local government is essential to the new national Digital Transformation Strategy, minister says.

22 November, 2018

Keep citizens happy with a superior conversational channel

AI-powered conversational channels can personalise government services, improve service delivery and augment the government workforce.

21 November, 2018

Break down the silos, says data chief

Australian governments must share data to realise its potential as an operational and strategic asset.

14 November, 2018

‘My department has its digital mojo back’

Moving from traditional procurement to an iterative approach has seen a department’s ICT investment budget increase fourfold in three years, CIO says.

1 November, 2018

Crippled power, traffic chaos: smart cities vulnerable to hackers

Critical infrastructure deployed in smart cities internationally is vulnerable to hackers who could trigger ‘mass panic,’ research warns.

11 October, 2018

AI can deliver outcomes for government

Potential government uses for artificial intelligence range from facial recognition to quicker customer interactions.

1 October, 2018

City of the future: councils lead the way

Local governments on the forefront of smart city approaches are realising the power of data to inform service delivery and long-term planning.

24 September, 2018

Governments slow on digital initiatives: survey

Not engaging fully with potential partners and a lack of digital skill in the workforce among the barriers to digital progress in government.

17 September, 2018

Australia ‘wide open’ to damage from cyberattack

Governments must move quickly to address a potentially catastrophic cybersecurity vulnerability, a state government chief information security officer has warned.

14 September, 2018

Out of the silos: collaboration underpins NSW digital

Greater engagement across agencies, and between bureaucrats and the public, will drive the NSW Government’s digital strategy.

14 September, 2018

How data is delivering smarter streets, buildings

Rapid advances in technology and the fall in their cost means more councils are adopting smart city approaches, developers say.

3 September, 2018

Water utilities switch on to digital meters

Digital meters could provide water utilities with improved infrastructure management and the means for greater customer engagement, according to a new paper.

30 August, 2018

Collaboration key to a national cybersecurity strategy

The public and private sectors need to work together to improve cyber resilience through sharing insights, intelligence, expertise, facilities, and personnel.

30 August, 2018