Digital services from agencies like Medicare and Tax return to bricks-and-mortar.
Tag: centrelink
Industrial tensions rise at Human Services over stalling of pay talks
The Commonwealth’s biggest agency has come under fire from the CPSU.
Warning of surge in customer aggression caused by 6,000 APS job cuts
Survey of 5,800 government staff reveals blowouts in client waiting times, mistakes and chronic understaffing is hitting frontline services.
Centrelink responds to complaints by acting on Ombudsman recommendations
The Department of Human Services has agreed to act on 12 remedial recommendations made by the Commonwealth Ombudsman to sharpen its service delivery after a slew of nearly 10,000 complaints from customers.
Welfare and Tax primed by Hockey for core systems overhauls
Decades of sweating systems infrastructure has come back to haunt policymakers after the Treasurer cautioned replacements will cost ‘billions’.
Centrelink staff risk being stranded in desert
By Julian Bajkowski Centrelink staff working in the remotest parts of Australia could be placed at risk after the agency ordered the removal of survival tools like car recovery kits…
Total APS job cuts too difficult to predict for Public Service Commission
By Julian Bajkowski The Australian Public Service Commission (APSC) has released its annual stocktake of the federal bureaucracy with the grim warning that it is now “difficult to predict” how…
eHealth examination probes for private sector buy-in
By Julian Bajkowski The private sector and medical providers could soon have a much bigger say in how Australia’s ailing efforts to create a national system of electronic health and…
Proposed Centrelink and Australia Post retail fusion draws fire
By Julian Bajkowski A proposal to use Australia Post’s retail footprint to deliver shopfront services for welfare agency Centrelink has drawn immediate fire from the union representing federal public servants….
Warning of one public service job an hour axed from Canberra
By Julian Bajkowski Commonwealth employees have been warned that one public service job an hour will be axed under the Coalition’s plans to reduce the size of the federal bureaucracy…