Services Australia says outstanding claims reduced by 66 per cent

Government figures show Services Australia has added thousands more staff and reduced outstanding claims and call waiting times.

1 August, 2024

Services Australia to take on 3,000 new frontline staff

Services Australia will get a $228 million injection to put on 3,000 new frontline staff.

6 November, 2023

Committee vows to pursue government over robodebt advice

A Senate committee has vowed to pursue the federal government over robodebt after it refused to hand over legal advice.

15 August, 2021

Govt in $1.2b robodebt backdown

The government has agreed to pay $112 million to members of the robodebt class action.

16 November, 2020

Government to refund $721m worth of robodebt

The federal government will refund automated welfare debts worth more than $700 million.

1 June, 2020

Govt announces Centrelink IT upgrade

Digital services company Infosys will replace Centrelink’s legacy welfare entitlements system.

1 December, 2019

‘Policy inaction’ leading to homelessness rise

A national strategy tackling the myriad issues contributing to Australia’s worsening homelessness should be included in the next national agreement between the Commonwealth and states, an expert says.

28 May, 2018

Centrelink, business registration among Govpass pilots: DTA

An estimated 2.8 million transactions will be moved online as the government’s digital identity program is gradually linked to more government services, the Digital Transformation Agency says.

17 May, 2018

Spyware merchants: the risks of outsourcing government hacking

The distribution of commercial spyware to government agencies appears to be common practice in Australia.

24 July, 2017

Centrelink, Medicare, Child Support to get 2,000 permanent jobs, NSW to lose 400

The Department of Human Services will create approximately 2,000 permanent jobs in Medicare, Centrelink and Child Support.

29 June, 2017

MyGov verdict: functional (just)

‘Little annoyances’ remain for users.

25 May, 2017

MyGov: “we listened and we got it” says minister after digital makeover

Users double over two years.

23 May, 2017

Digital Transformation Minister talks data, avoids Centrelink robo debt

Says DTA’s powers at their height.

5 May, 2017

Centrelink Robodebt: Human Services off the hook?

But Commonwealth Ombudsman’s report cites poor service delivery.

10 April, 2017