Public library services must remain viable

There is a pressing need for a defined state government policy which provides a trigger for the construction of new libraries in new and expanding communities in the same way that there are policy provisions for schools and hospitals.

Libraries need to evolve digitally, says new report

Nearly 90 percent of Australia’s library users think online library services are important, but only 61 percent are satisfied with the online experience they are receiving from libraries. That compares with 85 percent of the users are happy with the physical experience of a library. The finding comes in a new report from the University […]

Heyfield named Australia’s strongest community

The Commercial Hotel in Heyfield The small Gippsland town of Heyfield, 200 km east of Melbourne, has been named Australia’s ‘Strongest and Most Resilient Community’. The award was given as part of the 2017 national Power to the People Conference, organised by the the Municipal Association of Victoria (MAV) and the Bank of I.D.E.A.S. “The […]

NSW councils underperforming on gender balance (and how to fix it)

NSW local government is performing well. In most areas. But it is lacking in its participation rate of females, particularly in management. This had potentially dangerous consequences for the future workforce capacity. Every private and public sector organisation should be asking itself whether its workforce is fit for the future. Many leaders are formulating more […]

LGAs only halfway there on digital

The new ANZ Local Government Digital Maturity Index (DMI) contains a number of interesting findings. One of the most intriguing is the fact that most Local Government Authorities do a reasonable job at delivering services digitally, but that behind-the-scenes there are still many manual processes. The DMI contains four sub-indexes. One of these looks at […]

Service NSW – Popular, but expensive

Service NSW, the NSW Government’s ‘one stop shop’ program, is proving popular with the public. But it has been expensive, and will take more than three years longer to recoup its investment than what the Government said. Both the NSW Opposition and Fairfax Media have obtained copies of an unreleased KPMG report into Service NSW’s costs. […]

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