Toowoomba City gets virtual contact centre

By Lilia Guan   Toowoomba Regional Council (TRC) in Queensland has chosen to deploy Interactive Intelligence’ IP communications software suite, Customer Interaction Centre (CIC), at its customer service call centre due to open in early 2011.    TRC’s decision to build a new 35-seat ‘virtual’ contact centre follows the merger in 2008 of the Cambooya, […]

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