Emma Hogan takes up private sector role
Former senior NSW public servant Emma Hogan has taken up a new role with asset management consultants Ventia.
5 February, 2024Former senior NSW public servant Emma Hogan has taken up a new role with asset management consultants Ventia.
5 February, 2024One of the more compelling customer experience trends making its way across the technology landscape is the idea of empathetic customer experience.
16 October, 2022In a move towards a customer-centric government in a decade’s time, the NSW government is developing a digital wallet and an e-regulation platform.
2 May, 2022The NSW government is launching a new centralised online home modelled on the UK government’s website.
6 February, 2020The City of Adelaide has built a chatbot that can answer 35,000 questions.
11 December, 2019Residents have become used to easy, online interactions with banks, retailers and other service providers. Now they want the same from their local council.
23 September, 2019Governments are aware of the importance of data for improving service yet data sharing remains patchy, survey suggests.
18 February, 2019Digital technology provides a historic opportunity for local government to improve trust and service delivery, says former deputy mayor of New York City.
29 November, 2018A housing department’s new service centre is balancing the need to create a welcoming environment for sometimes challenging clients while maintaining staff safety.
29 November, 2018Many point to technology but there are other ways to improve the internal customer experience.
21 November, 2018The majority of citizens find their interactions with government services to be disconnected, slow and lacking in customer engagement, research finds.
10 July, 2018City of Darebin is implementing business process management to enhance its focus on customer service.
11 September, 2017Audit fallout continues.
24 August, 2015Service NSW offers to help out.
17 August, 2015End of content
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