Ambitious QLD council outsourcer under fire from Services Union
Trouble brewing over expansion of new business model.
9 June, 2015
Posts Tagged: customer-service
Qld’s council outsourcer targets NSW cities
Cross-border procurement raid.
26 May, 2015
Centrelink call centre epic fail is big trouble for Turnbull’s DTO
What Digital Transformation shouldn’t look like.
25 May, 2015
Your life on hold: Centrelink cuts create call centre hell
Busy signal for 13.7 million calls.
21 May, 2015
Perrottet gives Service NSW clients real-time queue jumper
Stopwatch put on lunchtime waiting times.
5 May, 2015
Ernst & Young brands Australian governments digital laggards
NSW Finance Minister Perrottet bites back.
4 May, 2015
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