Good AI needs a good game plan

An effective AI strategy must be built to evolve, a tech conference has heard.

28 October, 2019

Guidelines stress need to embed good AI procurement practices

Governments must prepare for the future by investing in building responsible practices for how they procure AI.

4 October, 2019

NSW Transport uses AI to detect illegal phone use

Transport for NSW is using AI technology to catch motorists who text or talk on their phones.

23 September, 2019

Councils get smarter with data

Digital tools such as smart contracts and data-commons licenses are letting citizens share data on their own terms.

9 September, 2019

Delivering AI we can trust

The G20 Declaration is a timely reminder that emerging technologies such as artificial intelligence (AI) are critical to the nation’s future.

11 July, 2019

Meet the digital cop car of the future

KIA Australia and Fujitsu have collaborated on a prototype of an artificial intelligence-enabled digital police car.

9 May, 2019

Keep citizens happy with a superior conversational channel

AI-powered conversational channels can personalise government services, improve service delivery and augment the government workforce.

21 November, 2018

AI can deliver outcomes for government

Potential government uses for artificial intelligence range from facial recognition to quicker customer interactions.

1 October, 2018

Why Australian councils are embracing business intelligence

It’s imperative that local government adopt tools to help them sift through the increasing pools of data, writes Ben Cowling.

2 July, 2018

Vision and skill drive digital transformation

From digital leadership to cloud cover, there’s a lot that government can learn from the digital practices of other sectors, writes Lourens Swanepoel.

21 June, 2018

Government should lead AI certification: Finkel 

Australia’s Chief Scientist has urged the Federal Government to use its purchasing power to reward ethical conduct by providers of artificial intelligence. 

21 May, 2018

Centrelink, business registration among Govpass pilots: DTA

An estimated 2.8 million transactions will be moved online as the government’s digital identity program is gradually linked to more government services, the Digital Transformation Agency says.

17 May, 2018

Technology brings better customer service to government

Rapidly advancing technology is opening new doors to convenience, speed, and transparency for private-sector customers. New devices and techniques are pushing the boundaries of what is possible. But these benefits are often not realised in government, where tight budgets are making it difficult for the public sector to deliver services of a similarly high quality. […]

29 January, 2018

Digital is important – but so is the human touch (OPINION)

While digital automation has started to transform the public sector, there remains at least one place where human interaction is – and always will be – vital to the success of an organisation. Digitisation has not only changed how we shop, listen to music, and even travel to the airport, but it is also now […]

13 November, 2017