NSW digital stores improve online business with government


Dealing with the NSW government online just got easier with the opening of the first digital store in North Sydney this week.

The new digital stores aim to make it easier for people to carry out online transactions with the NSW government, whether it’s applying for a Seniors Card, renewing vehicle registration, ordering a National Parks annual pass or changing the details of an e-toll account online.

The good thing about it, as anyone who has ever wrestled with Centrelink benefit application online will know, is that specialist customer service staff are on hand to guide people through how to complete these transactions.

The store is the first in a series of pilot stores and it is expected they will eventually be rolled out across the state.

NSW Minister for Finance and Services Dominic Perrottet said that the new cashless North Sydney digital store gave customers more choice in how they transacted with government.

“There are many different types of government transactions which can be done online and this new service will assist customers as well as show them what they can do at a time and place convenient to them,” Mr Perrottet said.

“Service NSW will take the learnings of this pilot digital store as we prepare to roll out more over the coming year.”

Mr Perrottet said the North Sydney digital store complemented other Service NSW initiatives such as LiveChat, the new Service NSW app and more self-serve kiosks in motor registries.

“Service NSW delivers more than 800 multi-government transactions such as driver licence applications, contractor licences, birth certificate applications and more.

“Since its launch in 2013, Service NSW has served more than seven million customers through the digital service, 24/7 phone service and 20 service centres across the State,” said Mr Perrottet.

“The pilot shows how Service NSW is leading the way in bringing services to people rather than expecting customers to go out of their way to do business with government.”

North Shore MP Jillian Skinner welcomed the pilot digital store as an excellent additional resource for the people of North Sydney and surrounding areas.

“The digital store will enable customers to carry out transactions on a variety of matters such as changing the details for an e-toll account, transferring a vehicle registration and even ordering tickets for exhibitions at the Art Gallery of NSW,” Ms Skinner said.

North Sydney digital store at Greenwood Plaza  is open 7.30am to 6pm weekdays and 9am to 1pm on Saturdays.

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