Rising to the citizen experience challenge

Tapping into the open source community can provide a fantastic platform where local councils can share learnings and ship innovation faster.

18 July, 2019

Streamline digital procurement, government told

Australia’s digital industry says ICT procurement processes still have a tendency to ‘replicate paper-based processes.’

11 February, 2019

IBM ‘out of the sin bin’: experts criticise $1b contract

Experts say the Commonwealth’s landmark $1 billion whole-of-government contract with IBM is contrary to its $100 million procurement cap and bad news for small and medium-sized enterprises.

10 July, 2018

Merged council says it followed procurement rules over $9m IT contract

Pleads ‘extenuating circumstances’

6 June, 2017

NSW edges ahead with digital strategy but must keep promises, says expert

Keeping customer experience central to services.

30 May, 2017

MyGov verdict: functional (just)

‘Little annoyances’ remain for users.

25 May, 2017

MyGov: “we listened and we got it” says minister after digital makeover

Users double over two years.

23 May, 2017

Five ways blockchain will transform the public sector

Making paper trails redundant.

18 May, 2017

Facing local government’s digital dilemma

Tough spending choices for UK local councils.

16 May, 2017

Global open data leaders give NSW lessons in data sharing

Promoting a culture of open data and data sharing.

15 May, 2017

Australia leads the world in open govt data

Ties with Taiwan.

9 May, 2017

Health confronts ghosts of failed govt IT projects in Medicare payments rebuild

Engage staff early, integrate process with systems.

27 April, 2017

Paul Shetler on the new industrial revolution: Digital disruption

Transformation not transition, argues Shetler.

11 April, 2017

National spatial data sharing: 73 government agencies join forces

Linking information to location.

10 April, 2017