Public housing under strain  

Latest report into government services shows high occupancy rates and rental stress among those receiving assistance.

Customer service model gains attention

A housing department’s new service centre is balancing the need to create a welcoming environment for sometimes challenging clients while maintaining staff safety.

‘Policy inaction’ leading to homelessness rise

A national strategy tackling the myriad issues contributing to Australia’s worsening homelessness should be included in the next national agreement between the Commonwealth and states, an expert says.

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