Mobile app reports issues quickly

Communities and residents will have a quicker way of reporting issues to council after the City of Greater Geraldton has began using a specialised app.

The council is using the Snap Send Solve application designed by Melbourne-based app development business, Outware Mobile.

Users can download the app for free from their app store for both Android and Apple based smartphones.

It is meant to make the process in reporting issues requiring attention and providing feedback to council quicker and easier in about half a minute.

Location of the user is determined by the mobile phone’s global positioning system (GPS), which the application uses and sends all relevant details to council via the Outware server.

Details include contact information, location and e-mail contact.

City of Greater Geraldton economic development and innovation manager, Karen Godfrey said the app enables the community to effectively engage with the city on common issues.

These issues include vandalism, litter, damaged footpaths, hard waste, parking, street cleaning, trees and general requests or feedback.

Reports are sent via e-mail, according to Ms Godfrey.

According to the council, the app is one of several digital local government applications the city plans to roll out in order to improve the existing online council services offered to the community through the National Broadband Network.

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