Public sector customer service experience falls short
Government agencies need to lift their game when it comes to customer service, a survey finds.
17 March, 2022Government agencies need to lift their game when it comes to customer service, a survey finds.
17 March, 2022Appointments, departures and movement in and around government.
30 January, 2022The pandemic has accelerated the digital demands on government agencies as citizens’ expectations continue to rise exponentially.
4 November, 2021Average staffing levels across the APS will be boosted, except for Services Australia.
12 May, 2021Federal government departments will be reduced from 18 to 14, with several departments to merge.
5 December, 2019Over 5000 claims of corruption have been assessed by the WA public sector corruption agency.
30 September, 2019An updated governance guide provides a framework for managing public sector conflict of interest.
23 September, 2019A report says blunt management tools and cultural inertia have led the public sector into crisis.
15 August, 2019An Inquiry will scrutinise the government’s outsourcing and privatisation of public sector programs.
5 August, 2019A WA audit has found councils aren’t properly vetting job applicants before employing them.
24 June, 2019The re-elected Coalition is set to axe $1.5 billion from the public service in a move that unions say will see 3,000 jobs go.
20 May, 2019Bureaucrats will become “municipal entrepreneurs” who can perform various roles with scarce public resources, according to a new book.
8 October, 2018Making paper trails redundant.
18 May, 2017Burnout or crash through.
3 April, 2017End of content
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