Public sector customer service experience falls short

Government agencies need to lift their game when it comes to customer service, a survey finds.

17 March, 2022

Grimes new Treasury Secretary for NSW

Appointments, departures and movement in and around government.

30 January, 2022

Reusable platforms: The key to public sector transformation

The pandemic has accelerated the digital demands on government agencies as citizens’ expectations continue to rise exponentially.

4 November, 2021

Services Australia to lose 800 jobs amid ASL uplift

Average staffing levels across the APS will be boosted, except for Services Australia.

12 May, 2021

Overhaul of APS sees cuts to govt depts

Federal government departments will be reduced from 18 to 14, with several departments to merge.

5 December, 2019

Public sector watchdog gets 5000 complaints

Over 5000 claims of corruption have been assessed by the WA public sector corruption agency.

30 September, 2019

Conflict of interest guidelines updated

An updated governance guide provides a framework for managing public sector conflict of interest.

23 September, 2019

Australian Public service faces ‘creeping crisis’

A report says blunt management tools and cultural inertia have led the public sector into crisis.

15 August, 2019

Public sector staffing cap focus of new Senate probe

An Inquiry will scrutinise the government’s outsourcing and privatisation of public sector programs.

5 August, 2019

Councils fail to check staff identity, credentials

A WA audit has found councils aren’t properly vetting job applicants before employing them.

24 June, 2019

Re-elected Coalition to slash $1.5b from public service

The re-elected Coalition is set to axe $1.5 billion from the public service in a move that unions say will see 3,000 jobs go. 

20 May, 2019

Research outlines the future public servant

Bureaucrats will become “municipal entrepreneurs” who can perform various roles with scarce public resources, according to a new book.  

8 October, 2018

Five ways blockchain will transform the public sector

Making paper trails redundant.

18 May, 2017

Public sector motivation: Have we turned to the dark side?

Burnout or crash through.

3 April, 2017