To sweeten the AI experience, governments must consider how the technology will drive personalisation, citizen value and trust in order to reshape the journey Australians take on these government digital offerings.
15 November, 2023
Many government agencies are facing a deluge of customer service requests on every channel, all while managing the added challenge of a distributed workforce trying to provide service remotely.
7 June, 2022
Governments around the world are leveraging Pega’s customer service solutions to modernise legacy applications, streamline processes, and meet ever-evolving constituent expectations.
2 May, 2022End of content
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