Moving beyond transactional AI

To sweeten the AI experience, governments must consider how the technology will drive personalisation, citizen value and trust in order to reshape the journey Australians take on these government digital offerings.

Making access to government services pain free

Many government agencies are facing a deluge of customer service requests on every channel, all while managing the added challenge of a distributed workforce trying to provide service remotely.

Modernising legacy systems at your own pace

Governments around the world are leveraging Pega’s customer service solutions to modernise legacy applications, streamline processes, and meet ever-evolving constituent expectations.


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