Guide helps councils handle complaints
An new guide helps councils deal with complaints, which it says is a ‘core business’ for local government.
22 July, 2021
Posts Tagged: complaints-handling
Ombudsman receives fewer complaints
The Commonwealth Ombudsman has reported a decline in the number of complaints received in the past financial year. The Ombudsman’s annual report found that in 2009-10 the office received 37, 468 approaches and complaints. This represented an 18 per cent reduction in the number of complaints received in the previous year. Of the approaches and […]
8 November, 2010
Increase in local government complaints to NSW Ombudsman
The New South Wales Ombudsman Bruce Barbour has reported an increase in the numbers of complaints about local government. Tabled in Parliament today, the Annual Report for 2009-2010 recorded a 20 per cent increase in formal complaints about councils. Mr Barbour said there were substantial increases in complaints concerning rates, charges and fees, development, enforcement, […]
20 October, 2010
Dealing with CDDA claims
The Commonwealth Ombudsman has released a new fact sheet on best practice principles for agencies to follow when dealing with claims for compensation for detriment caused by defective administration (CDDA). The CDDA Scheme was established to allow Australian Government agencies to provide compensation to members of the public who have suffered loss or damage because […]
2 March, 2010
Good report card on complaints handling
By Angela Dorizas The Queensland Ombudsman has released his review of complaints handling within state agencies. The report by Ombudsman David Bevan found that agencies had significantly improved their complaints management systems since the introduction of his Complaints Management Program to help state government agencies deal more fairly and efficiently with community complaints. “When we commenced this […]
4 February, 2010
Shoalhaven most complained about council
By Angela Dorizas Shoalhaven City Council has maintained its title of the most complained about local government in New South Wales. In a report released by Local Government Minister Barbara Perry, the south coast council topped the list of the 27 most complained about councils in the state. The State Government received 75 complaints about Shoalhaven […]
24 November, 2009
Ombudsman report finds rise in agency complaints
By Rob O’Brien An annual report by the Commonwealth Ombudsman has found a marked increase in people complaining about the services of government agencies. The Commonwealth Ombudsman 2008-2009 Annual Report tabled in Parliament found that complaints to government agencies were up 14 per cent on the year before. The majority (79 per cent) of complaints […]
19 October, 2009
RailCorp way off-track: report
The Boston Consulting Group’s report on the performance of NSW-owned RailCorp, which was commissioned by the NSW Government in October 2007, has finally came to the public’s attention after having been buried for six months. The controversial report was made available when NSW Premier Nathan Rees was asked for a copy during a news conference. […]
13 October, 2008
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