Ombudsman receives fewer complaints

The Commonwealth Ombudsman has reported a decline in the number of complaints received in the past financial year.

The Ombudsman’s annual report found that in 2009-10 the office received 37, 468 approaches and complaints. This represented an 18 per cent reduction in the number of complaints received in the previous year.

Of the approaches and complaints received, 49 per cent were within the Ombudsman’s jurisdiction.

The top five agencies for numbers of  complaints were Centrelink (28 per cent), Australia Post (14 per cent), Child Support Agency (12 per cent), Australian Taxation Office (10 per cent) and the Department of Immigration and Citizenship (9 per cent).

In 2009-10 the Ombudsman handled approaches and complaints about more than 150 Australian Government agencies. This was 30 agencies more than the previous year.

Download the report: Commonwealth Ombudsman Annual Report 2009-2010 [PDF]

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