The Commonwealth Ombudsman has released a new fact sheet on best practice principles for agencies to follow when dealing with claims for compensation for detriment caused by defective administration (CDDA).
The CDDA Scheme was established to allow Australian Government agencies to provide compensation to members of the public who have suffered loss or damage because of an agency’s mistake or poor administrative practice.
Included in the Ombudsman’s fact sheet are best practice principles agencies should keep in mind when dealing with CDDA claims, including visibility and accessibility, timeliness, good communication with applicants, good decision making, recordkeeping, avoiding a legalistic approach , reviewing CDDA decisions, supporting staff and systemic issues.
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