Graeme Head to lead NSW Customer Service

Former NSW Public Service Commissioner Graeme Head has been appointed as the new secretary of the Department of Customer Service.

Graeme Head

He  replaces outgoing secretary Emma Hogan, who announced in September she was quitting to make way for new leadership.

Mr Head has held senior executive roles in the public and private sectors and is currently a partner at strategic consulting firm EY Port Jackson Partners.

He was the inaugural NSW Public Service Commissioner and Director General of the former NSW Department of Commerce, and held the position of Deputy Director General at the former NSW Department of Premier and Cabinet from 2007 to 2008.

He was appointed in December 2017 to lead the NDIS Quality and Safeguards Commission and last year led a review into the controversial and ill-fated appointment of former NSW Nationals leader John Barilaro to a plum trade post.

Minister for Customer Service and Digital Government Jihad Dib said he was confident Mr Head would help the department realise its priorities for community-focused outcomes and digital innovation.

“The Department of Customer Service plays a critical role in making it easier for NSW communities to deal with government, delivering services to more than 8 million people and driving digital transformation and regulatory reform,” he said.

“I’m confident his exceptional leadership and experience will enable him to make a major contribution in the role.”

Mr Head takes up the role on November 25.

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