NSW drivers will be able to renew their licences online from today (Tuesday).
NSW Finance Minister Dominic Perrottet has promised there will be no more queuing for NSW citizens who need to renew their driver’s licences.
Instead, people can renew their licences online for up to five years using their existing photo – for the same fee – by logging into the Service NSW web or mobile sites. Previously all NSW driver’s licences had to be renewed in person.
Mr Perrottet said improving services and making them more convenient to access, particularly through expanding digital options, was a key priority for the NSW government.
“Renewing your licence in person at a Service NSW store is already quick and easy – now hundreds of thousands of people will also have the option of renewing their licences at the click of a button, when and where it suits them,” Mr Perrottet said.
The new licence will be issued by post within ten business days, with customers required to print an interim licence for use in the meantime.
This means that an eligible driver renewing their licence online may only need to visit a Service NSW centre once every 10 years to update their photo or sit an eye test.
Mr Perrottet said that since July 2013, the popularity of Service NSW’s online transactions had doubled every year and online licence renewals would keep this growing.
“The important thing is that people have access to the options that suit them best and that means offering first-class customer service through our Service NSW one-stop shops, while also making digital services available in the palm of your hand,” he said.
Online renewal will not be available for some licences, for example those that require a medical assessment or if the licence is restricted.
For more information, including eligibility criteria, visit www.service.nsw.gov.au or phone 13 77 88.
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