Govt digital services not inclusive enough, research finds

A survey has found digital government services need to be more accessible for people with disabilities.

1 July, 2021

Digital splash fails to reap savings: report

Government investments in digital services have failed to reap projected savings.

27 June, 2019

Sector digital ‘blindspots’ persist

Governments are aware of the importance of data for improving service yet data sharing remains patchy, survey suggests.

18 February, 2019

Roadmap to keep us accountable: Keenan

The Commonwealth’s digital transformation strategy will be accompanied by a roadmap setting out targets and completion dates, minister says.

29 October, 2018

Study shows supports can boost e-government use

A range of ‘behavioural interventions’ can increase the use of online government services as well as customer satisfaction, new research shows.

24 October, 2018

AI can deliver outcomes for government

Potential government uses for artificial intelligence range from facial recognition to quicker customer interactions.

1 October, 2018

Focus on digital optimisation, not transformation hype

A sustained approach to digital optimisation of existing processes can create the capabilities needed to enable digital government transformation.

15 August, 2018

DTA ‘not at centre’ of government’s digital thinking: report

Government and opposition senators split on the role and responsibilities of the Digital Transformation Agency in driving digital delivery in government.

2 July, 2018

Vision and skill drive digital transformation

From digital leadership to cloud cover, there’s a lot that government can learn from the digital practices of other sectors, writes Lourens Swanepoel.

21 June, 2018

‘Building blocks’ of digital transformation ignored

No longer simply the tools used by developers for internal systems, APIs can push digital government programs to new levels, writes Dean Lacheca.

28 May, 2018

IT literacy: training to upskill public sector on the cloud

A new program aims to boost cloud computing skills in the public sector and upskill workers on data security as the Commonwealth’s transition to cloud-based infrastructure gains traction.

23 April, 2018

Citizens want eGovernment, but wary of data breaches

Australians want to be able to deal with all levels of government online but they remain wary of how governments treat their private information, a new survey shows.

3 April, 2018

Council adopts new approach to doing business

The City of Wyndham in Victoria is pioneering new ways of working and digital transformation as it responds to rapid population growth.

2 April, 2018

Scaling digital government – up, across and out

Government agencies are looking to become leaner and more efficient. But sometimes bigger can be better. Scaling government services delivery makes sense if government collaborates and digital is used effectively. The social and economic benefits to society of government’s investment in digital solutions increases significantly when delivered at scale. To do this effectively means scaling […]

20 February, 2018