Grappling with trust in world of digital identity

The former Human Rights Commissioner says no digital ID system can be sustainable without trust.

12 May, 2022

TfNSW hit by another data breach

Transport for NSW has been forced to apologise after being hit by another data breach.

9 May, 2022

Data breaches still a concern for NSW citizens

NSW citizens are concerned about their data being shared or released inappropriately and want NSW agencies to protect their personal information, a recent survey has revealed.

5 May, 2022

Customer Service develops new digital products

In a move towards a customer-centric government in a decade’s time, the NSW government is developing a digital wallet and an e-regulation platform.

2 May, 2022

Labor promises robodebt Royal Commission

Labor will establish a Royal Commission into the robodebt debacle if it wins office at the upcoming federal election.

2 May, 2022

Government called out for sub-par service

A quarter of Australians view government as the worst industry to deal with when trying to resolve issues, second only to telcos.

28 April, 2022

Moving beyond legacy systems

Government organisations must collaborate using shared data and processes to operate efficiently. Data sharing is a basic requirement not just within a government department but across departments, agencies, and public and private partners.

25 April, 2022

Digital software trends set to transform public sector emergency management

A paradigm shift is needed to manage the new normal, pre-empt critical events sooner, and achieve national resilience.

11 April, 2022

Competing for tech talent in the public sector

The lack of a talent pipeline and succession planning is catching up with many government agencies as the workforce ages.

4 April, 2022

Policing goes digital as new technologies adopted

WA police integrate CarPlay app while a progam to catch illegal mobile phone use in NSW takes out a global award.

31 March, 2022

Trust in government reflects online experiences, survey finds

Australian citizens value engagement and responsiveness from government, a new survey has revealed.

24 March, 2022

Digital and data driven: the future of healthcare

We are finally delivering on the long-awaited ambition of providing care beyond the four walls of a hospital in an integrated and timely manner. 

23 March, 2022

Public sector customer service experience falls short

Government agencies need to lift their game when it comes to customer service, a survey finds.

17 March, 2022

Technology helps crack the code on major investigations

Police agencies and emergency services around the world are increasingly turning to technology to solve their most complex challenges.

9 March, 2022