Customer service model gains attention

A housing department’s new service centre is balancing the need to create a welcoming environment for sometimes challenging clients while maintaining staff safety.

Councils becoming active on housing: survey

More than half of local governments have a housing strategy or plan, according to new research that “challenges many preconceptions” around the role of councils in the area.

Call for local solutions on housing and heatwave risk

The energy sector should collaborate with state and local governments to develop solutions that alleviate demand during heatwaves given ‘peak pricing’ is likely to negatively impact vulnerable residents, experts say.

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