Legacy mindset causing governments to lag on technology

Government agencies remain resistant to adopting top technology trends.

10 October, 2019

Building better services with citizens at the heart

Establishing an HCD centre of excellence will allow the capability to evolve in a structured way, allowing governance to be put in place and limitations to be mitigated.

30 September, 2019

The promise and perils of robot workers

Robotic process automation can increase efficiencies, improve customer service and boost employee morale, proponents say.

22 August, 2019

The practical reality of blockchain in government

Government departments should focus on practical uses of blockchain with discipline, pragmatism and awareness of risks.

25 July, 2019

Councils looking to cloud to meet digital demand

From futureproofing to scalability, there are several reasons why local government should consider cloud.

31 January, 2019

Keep citizens happy with a superior conversational channel

AI-powered conversational channels can personalise government services, improve service delivery and augment the government workforce.

21 November, 2018

Cyber security reaching a ‘tipping point’

Australian organisations are facing increasingly frequent and “more destructive” data breaches and need to adopt integrated risk management, experts warn.

20 August, 2018

Focus on digital optimisation, not transformation hype

A sustained approach to digital optimisation of existing processes can create the capabilities needed to enable digital government transformation.

15 August, 2018

Why Australian councils are embracing business intelligence

It’s imperative that local government adopt tools to help them sift through the increasing pools of data, writes Ben Cowling.

2 July, 2018

Vision and skill drive digital transformation

From digital leadership to cloud cover, there’s a lot that government can learn from the digital practices of other sectors, writes Lourens Swanepoel.

21 June, 2018

‘Building blocks’ of digital transformation ignored

No longer simply the tools used by developers for internal systems, APIs can push digital government programs to new levels, writes Dean Lacheca.

28 May, 2018

Governments should adopt hybrid cloud strategies

Inadequate funding and skill means governments will struggle to provide private cloud that meets user expectations or matches the innovation of public cloud providers, an analyst says.

4 May, 2018

Governments aren’t businesses – but should act more like them, says Gartner

Government agencies will always have different priorities than commercial businesses, but they can learn a lot from them. So says Rick Howard, government research agenda manager with leading IT analyst group Gartner. He was speaking at the firm’s Data and Analytics Summit, held in Sydney on 26-27 February. “Public trust in institutions is at an […]

26 February, 2018

Scaling digital government – up, across and out

Government agencies are looking to become leaner and more efficient. But sometimes bigger can be better. Scaling government services delivery makes sense if government collaborates and digital is used effectively. The social and economic benefits to society of government’s investment in digital solutions increases significantly when delivered at scale. To do this effectively means scaling […]

20 February, 2018