Queensland Rail’s Logica IT contract

By Lilia Guan
Queensland Rail has signed a managed services contract with Logica Australia – an IT business services provider.
The five year contract with Queensland Rail (QR), worth $33 million, will include transitioning and management of its newly-established ICT infrastructure platform.
Queensland Rail is owned by the State Government and manages passenger rail across the busy Brisbane and south east network, long distance rail across all of Queensland and also provides a number of scenic tourism journeys.
Logica’s director of industry and solutions, Darren Covington told Government News when the QR National freight rail operations business was privatised in 2010 the IT infrastructure operated as a shared service between the two organisations.  
“Queensland Rail has now established independent ICT capability and is working with Logica on phase one of the project to transition the
state's rail infrastructure from QR National data centres into new data centres by 30 June,” he said.
“Logica will coordinate the various service activities and inputs, and manage change across the ICT infrastructure service environment. 
“We will also maintain governance disciplines and communication processes involving key service stakeholders.”
As part of the contract, Logica will provide Tier 1 Data Centres in Brisbane offering Queensland Rail a combination of state of the art infrastructure and security with proximity to the Queensland Rail fibre network.
“Logica and QR have carefully considered environmental factors including potential natural disasters when selecting its data centres in Brisbane.” Mr Covington said.
The Brisbane based team has recently expanded to include locally based senior outsourcing and customer relationship staff who are able to supporting transport customers across the country.
Mr Covington said the contract was won through a competitive and rigorous tender.
Components supporting the One Queensland Rail operating model include:
  • One Queensland Rail service process framework
  • Logica will establish a rigorous ITIL-aligned service process regime that will be the framework for all service management and delivery activity.
  • One Queensland Rail service management toolset
  • Logica will implement a comprehensive toolset based on the globally leading BMC service management product suite that will be tightly integrated with the ITIL process framework and deployed across the Queensland Rail service environment.
  • One Queensland Rail ICT service team
  • Logica will work in collaboration with the Queensland Rail ICT group and all other involved third parties as one team with a common focus on shared goals and objectives.

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