Metro Trains Melbourne (MTM) has taken out four gongs for excellence in safety, customer service, passenger operations and innovation at a rail industry awards night.
The Victorian public transport contractor received the Safety Excellence Award, Customer Service Excellence Award, Rail Innovation of the Year Award and the Passenger Operations Excellence Award at the Australasian Rail Industry (ARI) Awards in Melbourne on Wednesday night.
Victoria also picked up the Infrastructure Excellence Project Award, which was won by the North Western Program Alliance, established by Victoria’s Major Transport Infrastructure Authority (MTIA), for its work on the Preston Level Removal Crossing Project in Melbourne.
Australasian Railway Association (ARA) CEO and ARI Awards judging chair Caroline Wilkie congratulated MTM and the North Western Program Alliance for their achievements, including MTM’s Passenger Operations Excellence Award recognising its management of the return to major events after Covid-19.
“Metro Trains Melbourne delivered a comprehensive, well-executed strategy enabling it to deliver a great customer experience for the six million passengers attending 216 big-ticket events in the past year alone,” Ms Wilkie said.
MTM also received the Customer Service Excellence Award for its management of station closures during safety upgrades on the Melbourne Underground Rail and the Rail Innovation of the Year Award for its new rostering app, Go
Meanwhile, its use of technology to reduce incidents won it the Safety Excellence Award.
“Metro Trains Melbourne has demonstrated outstanding commitment to proactively improving rail safety through improved processes and implementing new technology,” Rail Industry Safety and Standards Board general manager of products and innovation Sudha Niles said.
The 2023 awards featured 16 categories recognising individuals, organisations and rail projects in the areas of diversity and inclusion, sustainability, passenger, infrastructure, innovation, supply, customer experience, freight, signalling and systems engineering and safety.
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