Study shows supports can boost e-government use

A range of ‘behavioural interventions’ can increase the use of online government services as well as customer satisfaction, new research shows.

24 October, 2018

Australian-first development tracker goes live

Sunshine Coast Council’s online application allows ratepayers to follow local developments in real time.

22 October, 2018

AI can deliver outcomes for government

Potential government uses for artificial intelligence range from facial recognition to quicker customer interactions.

1 October, 2018

City of the future: councils lead the way

Local governments on the forefront of smart city approaches are realising the power of data to inform service delivery and long-term planning.

24 September, 2018

Governments slow on digital initiatives: survey

Not engaging fully with potential partners and a lack of digital skill in the workforce among the barriers to digital progress in government.

17 September, 2018

Out of the silos: collaboration underpins NSW digital

Greater engagement across agencies, and between bureaucrats and the public, will drive the NSW Government’s digital strategy.

14 September, 2018

Model sets higher bar for digital local government

Councils would dramatically ramp up their e-government efforts by adopting a multichannel approach and working closer with third parties under a proposed framework.

28 August, 2018

Cyber security reaching a ‘tipping point’

Australian organisations are facing increasingly frequent and “more destructive” data breaches and need to adopt integrated risk management, experts warn.

20 August, 2018

The new ‘mission critical’ for councils eyeing automation

Edge computing is the key to helping governments unlock the potential of automated technology and create more agile services, a specialist argues.

16 August, 2018

Focus on digital optimisation, not transformation hype

A sustained approach to digital optimisation of existing processes can create the capabilities needed to enable digital government transformation.

15 August, 2018

Delving into data: visualising needs in evolving areas

The complexities of a dynamic region like Western Sydney present myriad challenges to governments but spatial science can help service planning and delivery.

14 August, 2018

How Estonia built the world’s ‘most advanced digital society’

From monitoring the economy in real time to mapping the genome of a population, Estonia’s government continues to push the limits of digital delivery in public services.

13 August, 2018

Federal Government updates cyber security strategy: Taylor

Threat blocking, data sharing, an insurance market that “recognises investment in security” and awareness campaigns are all part of an updated cyber agenda.

8 August, 2018

Government fares worst for customer experience: survey

The majority of citizens find their interactions with government services to be disconnected, slow and lacking in customer engagement, research finds.

10 July, 2018