Preparing for post digital government
After more than 20 years of digital technology investments, it’s time for Australian government organisations to prepare for when digital transformation is no longer a driver for change.
17 May, 2023
Posts By:Dean Lacheca
Doing government IT procurement better, and why it matters
CIOs need to stop treating technology investments as an administrative requirement and position technology investment as a tool that can have a tangible impact on the public purpose of the government or department.
26 October, 2022
Taking control of the new normal
Eventually recovery funding and stimulus spending will come to an end, forcing government services into a new normal. Some departments may find themselves in this phase almost immediately, for others it will take years.
28 May, 2020
Building better services with citizens at the heart
Establishing an HCD centre of excellence will allow the capability to evolve in a structured way, allowing governance to be put in place and limitations to be mitigated.
30 September, 2019
Keep citizens happy with a superior conversational channel
AI-powered conversational channels can personalise government services, improve service delivery and augment the government workforce.
21 November, 2018
Focus on digital optimisation, not transformation hype
A sustained approach to digital optimisation of existing processes can create the capabilities needed to enable digital government transformation.
15 August, 2018
Scaling digital government – up, across and out
Government agencies are looking to become leaner and more efficient. But sometimes bigger can be better. Scaling government services delivery makes sense if government collaborates and digital is used effectively. The social and economic benefits to society of government’s investment in digital solutions increases significantly when delivered at scale. To do this effectively means scaling […]
20 February, 2018
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