Digital service delivery in the post-Robodebt era
The Robodebt debacle has left many Australians questioning the ability of government departments to deliver digital services.
16 March, 2023The Robodebt debacle has left many Australians questioning the ability of government departments to deliver digital services.
16 March, 2023Federal, state, and local government agencies are doubling down on their efforts to deliver customer-centric services. For these changes to be successful however, it’s critical for agencies to rethink how they engage and seek input from their communities.
12 October, 2022Government agencies need to lift their game when it comes to customer service, a survey finds.
17 March, 2022End of content
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