By Lilia Guan All government agencies must meet the Federal Government’s first deadline for a comprehensive review of their websites by December this year. Earlier this year the Australian government endorsed the Web Content Accessibility Guidelines (WCAG) version 2.0 for all government websites. This requirement supersedes the previous mandate for compliance with WCAG […]
22 October, 2010
By Lilia Guan Toowoomba Regional Council (TRC) in Queensland has chosen to deploy Interactive Intelligence’ IP communications software suite, Customer Interaction Centre (CIC), at its customer service call centre due to open in early 2011. TRC’s decision to build a new 35-seat ‘virtual’ contact centre follows the merger in 2008 of the Cambooya, […]
14 October, 2010End of content
No more pages to load
Sue Phillips on: 15 councils participate in SA emissions reduction trial
Garth Daddy on: War memorial contracts fudged, audit finds
Roger Buhlert on: New VLGA appointment vows to lift governance standards