Hewlett-Packard opens carbon efficient data centre

By Lilia Guan   Hewlett-Packard has opened its Aurora Data Centre for business in Sydney, New South Wales.   The centre is a facility, which supports a range of IT services, said vice president of Enterprise Services, HP South Pacific – Alan Bennett.   He told Government News the facility will address the challenges faced […]

Libraries receive decade long funding

By Paul Hemsley South Australian libraries will receive funds for public libraries from a signed agreement between the State Government and the Local Government Association (LGA). Councils will be expected to invest more than $570 million over the decade, with more than $185 million in state subsidies secured over the agreement. About 40 per cent […]

Defence consolidates call centres

The Department of Defence planned to relocate call three centres into one premise in Mitchell as well as an upgrade to existing Avaya and Verint technology.   The newly located Defence Service Desk has 200 agents and 120 back office staff managing around 2000 calls per day from about 100,000 members of the agency both […]

Toowoomba City gets virtual contact centre

By Lilia Guan   Toowoomba Regional Council (TRC) in Queensland has chosen to deploy Interactive Intelligence’ IP communications software suite, Customer Interaction Centre (CIC), at its customer service call centre due to open in early 2011.    TRC’s decision to build a new 35-seat ‘virtual’ contact centre follows the merger in 2008 of the Cambooya, […]


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