The Department of Defence planned to relocate call three centres into one premise in Mitchell as well as an upgrade to existing Avaya and Verint technology. The newly located…
Tag: call
Toowoomba City gets virtual contact centre
By Lilia Guan Toowoomba Regional Council (TRC) in Queensland has chosen to deploy Interactive Intelligence’ IP communications software suite, Customer Interaction Centre (CIC), at its customer service call centre…