‘Inconsistencies’ in council CEO pay, management

Councils in Victoria need legislated chief executive remuneration policies, with changes to go to full council, inspector says.

6 February, 2019

Ombudsman to probe council complaints

Survey will assess how local government handles, resolves and records complaints from the public.

5 February, 2019

Engagement hindered by ‘technocratic’ approaches

Institutional and cultural factors are preventing public utilities from greater collaboration with indigenous communities.

4 February, 2019

Council mergers ‘failed to yield the benefits’

Contrary to typical arguments in favour of local government amalgamation, a new analysis says the changes did not lead to efficiencies. 

4 February, 2019

Don’t ‘spray and pray’ on social media

Facebook and Instagram can help councillors ‘build a tribe,’ says an advisor to councils who outlines steps for success.  

28 January, 2019

Volunteers help authority deliver experience

A tailor-made management system and a suite of programs are helping Parks Victoria manage its 20,000 volunteers.

24 January, 2019

Research freedom ‘undermined’ by government contracts

A new report has flagged concerns over government powers to prevent unfavourable research from going public.

21 January, 2019

City saves $800,000 with internal review

A west Australian council has taken out an award after achieving efficiencies through an internal restructure.

17 December, 2018

Councils’ management platform set to go global

An award-winning council management platform developed by a small Tasmanian local government has found favour overseas.   

29 November, 2018

Customer service model gains attention

A housing department’s new service centre is balancing the need to create a welcoming environment for sometimes challenging clients while maintaining staff safety.

29 November, 2018

Helping agencies deliver ‘high-impact messages’

A new framework provides ‘a recipe’ for improving compliance through written communications, researchers say.

12 November, 2018

The future council is ‘interconnected’

Councils need to address their myriad challenges using a multi-pronged approach, with the first being financial reporting, write Cameron Roan and Ben Smith.

8 November, 2018

Call to reduce agencies’ reporting burden

Auditor flags the ‘voluminous disclosure requirements’ for small public entities, and points to identified weaknesses not being addressed. 

8 November, 2018

Staff injuries fall under council’s initiative

An innovative program to improve the safety of council’s outdoor workers has achieved a 32 per cent year-on-year decrease in workplace injuries.

1 November, 2018