Water now an uphill battle for Toowoomba

By Paul Hemsley The Queensland town of Toowoomba might be synonymous with the tragic Queensland floods, but the small city’s council is pinning its hopes on a permanent fix for enduring water shortages following discussions with the state government over how to address the difficulty of pumping town water uphill. The renewed optimism comes following […]

Toowoomba links to NBN rollout

By Paul Hemsley Federal Minister for Broadband, Communications and the Digital Economy Stephen Conroy has rolled the National Broadband Network (NBN) into the Queensland regional area of Toowoomba. The Toowoomba region is the latest area of Queensland to connect to the NBN after its first fibre optic cable was installed in October 2012. The rollout […]

Toowoomba City gets virtual contact centre

By Lilia Guan   Toowoomba Regional Council (TRC) in Queensland has chosen to deploy Interactive Intelligence’ IP communications software suite, Customer Interaction Centre (CIC), at its customer service call centre due to open in early 2011.    TRC’s decision to build a new 35-seat ‘virtual’ contact centre follows the merger in 2008 of the Cambooya, […]


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