Rising to the citizen experience challenge

Tapping into the open source community can provide a fantastic platform where local councils can share learnings and ship innovation faster.

18 July, 2019

Australia needs more incentives for R&D

If startups and small businesses are finding talent hard to retain and the market difficult to grow in, we risk stifling innovation and growth.

4 July, 2019

What is 4IR and why does government need to adapt?

The fourth industrial revolution is here and governments need to keep pace if they want to maintain trust, a technology conference has heard.

7 March, 2019

Streamline digital procurement, government told

Australia’s digital industry says ICT procurement processes still have a tendency to ‘replicate paper-based processes.’

11 February, 2019

How public procurement can focus on the customer

Many point to technology but there are other ways to improve the internal customer experience.

21 November, 2018

Break down the silos, says data chief

Australian governments must share data to realise its potential as an operational and strategic asset.

14 November, 2018

‘My department has its digital mojo back’

Moving from traditional procurement to an iterative approach has seen a department’s ICT investment budget increase fourfold in three years, CIO says.

1 November, 2018

Cyber security reaching a ‘tipping point’

Australian organisations are facing increasingly frequent and “more destructive” data breaches and need to adopt integrated risk management, experts warn.

20 August, 2018

Councils adopting ‘holistic approach’ on litter

Emerging technologies and partnerships with community groups are among local governments’ strategies to combat litter.

13 July, 2018

Government fares worst for customer experience: survey

The majority of citizens find their interactions with government services to be disconnected, slow and lacking in customer engagement, research finds.

10 July, 2018

Boost for health workforce, homeless services in NSW budget

Assertive outreach services and a new social impact investment are among the elements of a $1 billion homelessness package to be included in NSW’s budget today.

18 June, 2018

Councils leveraging technology to predict asset risk

New and emerging technologies are helping councils to predict risk within infrastructure assets and improve accountability and service delivery.

18 June, 2018

New technology sees trucks ‘talk’ to traffic lights

In a bid to tackle growing congestion, the NSW Government is introducing technology that will soon see trucks interact with traffic lights to gain priority on key freight routes.

5 June, 2018

‘Building blocks’ of digital transformation ignored

No longer simply the tools used by developers for internal systems, APIs can push digital government programs to new levels, writes Dean Lacheca.

28 May, 2018