Poor benchmarking hinders service innovation

A lack of sector data and executive and councillor support for business improvement are among the barriers to improving how councils deliver services, audit shows.

State action needed for real reporting reform

Last week the NSW Audit Office released its first performance audit into NSW Local Government covering council reporting on service delivery. The report said most councils need to do a better job. The findings come as no shock to sector professionals, who believe there needs to be a reduction in the overall reporting burdens on […]

NSW councils need better reporting, says Auditor-General

The NSW Auditor-General has released a major new report which says that councils in the state are not doing a very good job when it comes to reporting on how they deliver services. It is the first such report the Auditor-General has released. “Councils could do more to demonstrate how well they are delivering services […]


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