Why smarter choices in funding allocation are essential for sustainable service delivery

Asset practitioners are working with constrained resources that require them to think creatively and innovatively as well as strategically.

17 January, 2022

Poor benchmarking hinders service innovation

A lack of sector data and executive and councillor support for business improvement are among the barriers to improving how councils deliver services, audit shows.

24 September, 2018

Councils change organisational structures to meet demands

Local government managers should create environments that promote risk-taking and innovation, new research finds.

6 August, 2018

Poor governance, capability hindering shared services

Collaboration in local government can save money and improve access to services but a new survey shows most councils are not effectively engaging in shared services.

21 June, 2018

Council adopts new approach to doing business

The City of Wyndham in Victoria is pioneering new ways of working and digital transformation as it responds to rapid population growth.

2 April, 2018

State action needed for real reporting reform

Last week the NSW Audit Office released its first performance audit into NSW Local Government covering council reporting on service delivery. The report said most councils need to do a better job. The findings come as no shock to sector professionals, who believe there needs to be a reduction in the overall reporting burdens on […]

5 February, 2018

NSW councils need better reporting, says Auditor-General

The NSW Auditor-General has released a major new report which says that councils in the state are not doing a very good job when it comes to reporting on how they deliver services. It is the first such report the Auditor-General has released. “Councils could do more to demonstrate how well they are delivering services […]

1 February, 2018

Roads will crumble but services improve under mega councils: experts

Promised savings unlikely to materialise form mergers.

22 June, 2016

Human Services wins international award for online services

DHS praised for myGov and mobile apps.

10 November, 2015

Turnbull tech chief warns Digital Transformation like “Eating the Elephant”

What’s really on Paul Shetler’s mind.

21 July, 2015

Grand designs: Victoria’s State Library scoops international award

State Library redesign a winner.

10 June, 2015

Victorian government buys into one-stop-shop services franchise

Andrews government borrows a trick from Service NSW.

6 May, 2015

Coping Better with Organisational Change

Ramping up service delivery using technology.

9 January, 2015