How councils can get a handle on their service delivery

The NSW Auditor-General’s recent report on service delivery reporting by the state’s Local Governmnet Authorities showed that most of them should be investing in more accurate and comprehensive analysis of how well they are delivering their services. The report said it is no longer good enough to look only at high level council financial and […]

PC Report on Government Services – Approach to Performance Measurement

As the old saying goes, you can’t manage what you can’t measure. Perhaps that is why the ‘Approach to performance measurement’ report is the first part of the Productivity Commission’s 2018 Report on Government Services series. This first component of the report focusses on the importance of measurement, the scope of the report, and methodology. […]

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