VicRoads pledges to do better after report highlights complaints

Victoria’s roads and traffic authority has accepted it needs to do better after a report revealed a barrage of complaints against it.

21 February, 2019

NSW Ombudsman calls for state-wide asbestos removal program

By Angela Dorizas New South Wales Ombudsman Bruce Barbour today called for a state-wide asbestos removal plan, commencing with government buildings. Following a two-year investigation into asbestos-related issues, Mr Barbour released his report Responding to the asbestos problem: the need for significant reform in NSW. Mr Barbour found that approaches to dealing with asbestos across […]

17 November, 2010

Public distrust having an effect on NSW prosperity

In the NSW Ombudsman’s Annual Report, tabled in Parliament in early October, the Ombudsman highlighted the need to raise standards of ethics and integrity right across the government and non-government sector in NSW.   ‘The distrust and inefficiencies that arise from people not doing the right thing are costing our community too much,” Ombudsman Bruce […]

22 October, 2010

Increase in local government complaints to NSW Ombudsman

The New South Wales Ombudsman Bruce Barbour has reported an increase in the numbers of complaints about local government. Tabled in Parliament today, the Annual Report for 2009-2010 recorded a 20 per cent increase in formal complaints about councils. Mr Barbour said there were substantial increases in complaints concerning rates, charges and fees, development, enforcement, […]

20 October, 2010

Australia’s first aircraft noise ombudsman

By Angela Dorizas Federal Minister for Transport, Anthony Albanese, has announced the creation of Australia’s first independent aircraft noise ombudsman. Following on from the Government’s national aviation white paper released last year, Ron Brent has been appointed to the position of independent Aircraft Noise Ombudsman. In an address to the Aviation Outlook Conference on Wednesday, […]

28 July, 2010

Good report card on complaints handling

By Angela Dorizas The Queensland Ombudsman has released his review of complaints handling within state agencies. The report by Ombudsman David Bevan found that agencies had significantly improved their complaints management systems since the introduction of his Complaints Management Program to help state government agencies deal more fairly and efficiently with community complaints. “When we commenced this […]

4 February, 2010

Restore public service integrity, says NSW Ombudsman

By Angela Dorizas The New South Wales Ombudsman, Bruce Barbour, has called for integrity to be restored in the state’s public service. Tabling his Annual Report for 2008-2009 in parliament today, Mr Barbour warned that questionable ethics and integrity lapses were common problems within the public sector. “Too many public servants think integrity is an old […]

22 October, 2009

Ombudsman report finds rise in agency complaints

By Rob O’Brien An annual report by the Commonwealth Ombudsman has found a marked increase in people complaining about the services of government agencies. The Commonwealth Ombudsman 2008-2009 Annual Report tabled in Parliament found that complaints to government agencies were up 14 per cent on the year before. The majority (79 per cent) of complaints […]

19 October, 2009

NSW public service fails on ethics

The NSW Government watchdog has criticised the public sector for lacking ethical standards. Photo: iStock. By Angela Dorizas The Deputy Ombudsman of New South Wales, Chris Wheeler, has called on the State Government to conduct a comprehensive review of the systems and structures within the public service to ensure ethical conduct. Wheeler told delegates at […]

25 February, 2009