Effective security means better systems

The Australian urban streetscape has long featured video surveillance via high definition cameras. But there is more to security than high quality hardware – you need the right systems and techniques behind it. Many countries are now stepping up their security in terms of technology, budget and the number and skills of people involved in […]

EnergyAustralia connects with Cisco

EnergyAustralia has chosen Cisco’s Connected Grid solutions as the infrastructure platform for the delivery of a range services in its substations across its electricity network.   The networking vendor introduced the first offerings in its Connected Grid portfolio of smart grid communications solutions in May 2010.    These solutions form a secure network solution for the utility […]

Toowoomba City gets virtual contact centre

By Lilia Guan   Toowoomba Regional Council (TRC) in Queensland has chosen to deploy Interactive Intelligence’ IP communications software suite, Customer Interaction Centre (CIC), at its customer service call centre due to open in early 2011.    TRC’s decision to build a new 35-seat ‘virtual’ contact centre follows the merger in 2008 of the Cambooya, […]


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