Customer service model gains attention

A housing department’s new service centre is balancing the need to create a welcoming environment for sometimes challenging clients while maintaining staff safety.

Councils becoming active on housing: survey

More than half of local governments have a housing strategy or plan, according to new research that “challenges many preconceptions” around the role of councils in the area.

Call for local solutions on housing and heatwave risk

The energy sector should collaborate with state and local governments to develop solutions that alleviate demand during heatwaves given ‘peak pricing’ is likely to negatively impact vulnerable residents, experts say.

PC Report on Government Services – Housing and Homelessness

The Productivity Commission’s Report on Government Services (RoGS) has a detailed section on governments’ delivery of services in the housing sector. It covers social housing services and subsidised rental housing provided by not-for-profit, non‑government or government organisations to assist people who are unable to access suitable accommodation through the private market. The report also examines […]

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