Victoria launches probe into parking fine contractors

The Victorian Ombudsman is probing councils’ use of contractors in parking fine appeals.

30 May, 2019

Complaints about Victorian infringements body ‘soar’

Fines Victoria is officially the third most complained-about agency in the state, an Ombudsman’s report says.

17 April, 2019

VicRoads pledges to do better after report highlights complaints

Victoria’s roads and traffic authority has accepted it needs to do better after a report revealed a barrage of complaints against it.

21 February, 2019

Ombudsman to probe council complaints

Survey will assess how local government handles, resolves and records complaints from the public.

5 February, 2019

New guide supports councils on ‘challenging behaviours’

Local governments should adopt a four-staged “graduated response” to dealing with abusive behaviour from members of the public, Victoria’s Ombudsman has recommended.

24 May, 2018

Mum’s grief worse after bureaucratic nightmare with Births, Deaths and Marriages

Ombudsman uncovers serious problems at Registry.

30 January, 2017

‘Perks of the job’ culture of entitlement endemic in local councils

Three tales of greedy officials.

10 June, 2016

Prisoner reoffending hits record high in Victoria

Victorian prisoners back inside in 44 per cent of cases.

29 September, 2015