Public sector customer service experience falls short
Government agencies need to lift their game when it comes to customer service, a survey finds.
17 March, 2022
Posts Tagged: customer-experience
‘Dexter’ the robot improving customer experience
Local councils traditionally operate in ‘rule based’ environments, and this makes Robotics Process Automation (RPA) a good tool to specifically assist local councils and public sector in general.
13 January, 2020
Councils struggle on road to transformation
Lack of skills, leadership and resources are hampering council attempts to transform customer experience.
26 August, 2019
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