The University of NSW has replaced its previous call accounting system with a reporting and billing platform from NEC Australia and TSA Software.
University staff will be able to access vital information through a unified telecom expense management (TEM) platform that helps the university automate many complex billing processes.
As a result, the implementation of the TSA CAAB system offers the university faster and clearer insight into its communications costs and usage levels.
The system allows the university to now automatically import, validate and unify carrier supplier invoices, replacing dozens of manual processes.
Information accessed may be for supplier negotiations, mobile device procurement, resource planning and accurate business unit cost allocation.
The university will now be able to manage cost allocation across business units and individual cost centres through NEC’s integrated interfaces between the TEM platform and the existing internal systems like director, finance and HR.
UNSW telecom expense management project leader, Peter McEwan said the CAAB Enterprise system has improved the visibility of expenses per faculty and user.
“The CAAB Enterprise solution has actually allowed us to improve and more proactively manage our carrier relationships, giving us more confidence and control over these expenses,” Mr McEwan said.
He said this means time isn’t spent on billing disputes and resolution with carriers, instead focusing on delivering results required by the university.
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