The road to shared services resiliency, post-pandemic

June 16, 2021 – June 17, 2021 all-day
The road to shared services resiliency, post-pandemic

There is no other event in Australia that has been uniting shared services, outsourcing and transformation professionals for as long as the Australasian Shared Services & Outsourcing Week. Our dedication over the last 24 years has placed us at the centre of the community, allowing us to keep pace with the innovation, disruption and change to help drive the conversation forward each and every year.

2020 has been a huge year of disruption for shared services around the world. The global crisis of COVID-19 has seen shared services play a key role in supporting business continuity and adapt operating models dramatically to drive seamless business services.

Now more than ever, increased emphasis is being placed on further acceleration of process automation and excellence; driving knowledge management as well as leveraging analytics and augmented intelligence to support business decision making. The big question now is what should the optimum shared services model look like? How do we blend all the learnings of 2020 and the new ways of working to develop a resilient and disruption-proof shared services model?

With the help of top-level keynotes, case studies, interactive discussions and break-out streams tailored to the needs of the industry, attendees will walk away with not only tangible ideas but also a host of potential partners to help them on their journey.

We look forward to ground-breaking SSOW 2021 edition in Sydney!




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