SIAM™ Foundation Certification Course

When:
August 4, 2022 @ 9:00 am – August 5, 2022 @ 4:00 pm
2022-08-04T09:00:00+10:00
2022-08-05T16:00:00+10:00
Where:
Virtual Classroom
Contact:
ITSM Hub
1300 424 025
SIAM™ Foundation Certification Course @ Virtual Classroom

Discounted fee $1295 + GST – Our SIAM Foundation course is held over 2 days in our virtual classroom. Includes the globally recognised certification from EXIN, a free re-sit if you miss out the first time, $50 lunch voucher and course materials.

Service Integration & Management (SIAM) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation. If you are currently looking at a SIAM model for your organisation or need to understand the main concepts and processes of SIAM. This is the course for you!

SIAM Foundation Learning Outcomes:

  • Understand the main concepts and processes of SIAM that are used in organisations
  • Establish a SIAM ecosystem in order to better organize the organisation’s resources
  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes
  • Reduce risks associated with Integrated Services and the SIAM ecosystem
  • Connect different practices with SIAM to boost and improve the organisation’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology
  • Recognise the key stages of SIAM implementation in order to better plan its roll-out
  • Determine SIAM roles and responsibilities in processes and the organisation
  • Better select the most appropriate SIAM practices in line with the organisation’s environment and maturity

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