Government Contact Centre 2018

March 21, 2018 – March 23, 2018 all-day
Crowne Plaza Canberra
1 Binara St
Canberra ACT 2601
+61 2 9188 8950

Bringing together heads of contact centres, customer service and CX/UX designers, we have created the opportunity for attendees to enhance their current procedures for operational excellence. We know as well as you do the major digital transformation and disruption that is impacting the Government and private sector.

Who should attend:

  • Senior Executives from Contact Centre Management
  • Customer Service
  • Customer Engagement
  • Workforce Optimisation
  • Contact Centre Operations
  • Heads of User Experience
  • UX Managers
  • CX managers
  • Client relations

What you will walk away with from this event:

  • Practical insights and case studies from industry leaders of how to embrace change and digital disruption
  • Interactive panel sessions dwelling into the development of customer relationships and loyalty, and using UX design to increase user satisfaction.
  • A Public Vs Private session to gain insights of implementing successful private sector procedures within your Government contact centre
  • Our exclusive “Transform your Contact Centre through Effective Leadership and Service Excellence” workshop on 23rd March 2018
  • Two days’ worth of exciting and illuminating presentations and discussions delivered by our stellar line-up of speakers

We have speakers from:

  • ACT Government
  • Department Of Defence Of Australia
  • Australian Taxation Office
  • Australia Post
  • Department Of Family And Community Services Helpline
  • Building And Asset Services QLD
  • Service NSW
  • NSW Department Of Education
  • South East Water
  • Yarra Valley Water
  • SA Water
  • Penrith City Council
  • Camden City Council
  • Toowoomba Regional Council
  • Wyndham City Council
  • Lake Macquarie City Council
  • NIB Health Funds Limited
  • Schneider Electric
  • Queensland University Of Technology
  • Australian Maritime Safety Authority
  • Queensland University Of Technology
  • Able Corporate Training
  • Queensland Police Service

To find out more, visit the Government Contact Centre Conference website or view the agenda here. Alternatively, if you are ready to register, you may do so here.

Like to speak with someone?

Call Jessica Bennett at +61 2 9188 8950 or email:

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