As we look to 2021, a key question at the top of CX leaders’ list will be how to align customer strategy to broader business outcomes in the post pandemic world.
The 14th Annual Customer Experience Management (CEM) Disrupt event will be a new-age hybrid show focused on ensuring your CX portfolio becomes the irreplaceable conduit linking customer to business outcomes.
Benchmark against leading organisations driving personalisation, analytics, business strategy and automation so you too can position your organisation as leaders in customer experience
Comment below to have your say on this story.
If you have a news story or tip-off, get in touch at firstname.lastname@example.org.
Sign up to the Government News newsletter