2020 is a Pivotal Year for Change in Shared Services

June 15, 2020 – June 18, 2020 all-day
Pullman Melbourne Albert Park
65 Queens Road
Albert Park
VIC 3004


Whilst every shared service is undergoing some level of transformation to their back office functions, everyone is starting from a different place with a different set of constraints.

So the question is, where do you go from here?

From building workforce capabilities, re-evaluating your outsourcing partnerships as well as taking the next step in your automation journey, the 23rd Australasian Shared Services & Outsourcing Week will delve deeper into every stage of maturity to provide you with a roadmap and toolkit to take you forward into a new era of customer centric, intelligent, business services.


What’s on for SSOW 2020?

  • 8 focused conference streams with leading brands such as Tesco, NAB, IKEA, LinkedIn, Qantas and Vodafone
  • A stellar 60+ speaker lineup and just confirmed the Chief Procurement Officer from CBA + CTO from AGL!
  • Deep dive sessions addressing Process Excellence; Data Analytics & Automation; Change Management; Service Model Transformation; Design Thinking; Intelligent Application Design and much more.
  • Tailored expert workshops – led by industry gurus such as Suzanne Leopoldi-Nichols, the President of GBS for UPS and Neal Yang the P&O Director for the HR SSC for Mars
  • Exclusive site tours at two of the leading shared service centres in Australia – Treasury Wine Estates: Global Business Services Centre & Monash University: Centralised Shared Services and Digital Campus


Click here to view the full agenda, or click here to register today.

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