Service NSW’s Anne Cosgrove – ‘Motivation is a two-way conversation’

Anne Cosgrove, Service NSW Service NSW is one of the flagship agencies in the digital transformation across government. In four years Service NSW has revolutionised the delivery of government services in NSW, changing the way that customers and government interact. Customers and businesses can now access over a thousand transaction types from 40 government agencies […]

What makes a good council?

What separates good councils from the not-so-good? Collaboration. Innovation. Initiative. All three elements create good business in any sector. And it’s exciting that growing numbers of councils across Australasia are adopting this credo, putting themselves in charge of shaping the future of local government, individually and as an entire sector. For a long time we […]

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